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Privacy Policy

At Dr. Khalid Al-Ruhaimi Hospital (“we,” “our,” “us”), we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data, as well as your rights as a user of our website and services.

1. Information We Collect

Personal Information: such as your name, email address, phone number, home address, and insurance details when booking appointments or submitting inquiries.
Medical and Sensitive Information: including medical history, test results, or health records, which are collected strictly for medical and treatment purposes in compliance with applicable healthcare regulations.
Technical Information: such as IP address, browser type, device details, and cookies, to improve performance and security of our website.

2. How We Use Your Information

To process appointment bookings, inquiries, and medical requests.
To communicate with you regarding appointments, results, and important updates.
To enhance our website, user experience, and service quality.
To comply with applicable laws, regulations, and health authority requirements in Saudi Arabia.

3. Sharing of Information

We do not sell or trade your personal data to third parties.
Information may be shared with trusted third parties only where necessary, such as insurance providers, laboratories, or government health authorities, under strict confidentiality obligations.
Technical service providers (e.g., payment gateways or booking systems) may access limited information to fulfill service requirements.

4. Data Retention and Security

Your data is retained only as long as required for providing services and meeting legal obligations.
We use advanced security measures including SSL encryption, firewalls, anti-malware protections, and restricted access for authorized staff only.

5. Cookies and Tracking Technologies

Our website uses cookies to optimize performance, store session preferences, and analyze site usage.
You may disable cookies via your browser settings, but this may affect the functionality of the site.

6. Your Rights

You have the right to access, update, or request deletion of your personal data, where legally applicable.
You may object to certain processing activities (e.g., marketing communications) or request data portability.
Requests can be submitted via the contact details provided below.

7. Children’s Privacy

Our services are not directed to children under the age of 18, and we do not knowingly collect information from them.

8. Updates to This Policy

We may update this Privacy Policy from time to time. The “last updated” date will appear at the top of this page. Continued use of the website following updates constitutes acceptance of the revised policy.

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Dr. Khalid Al-Ruhaimi Hospital Prince Mohammed Bin Fahd Street, Al Khobar, Saudi Arabia

Phone: +966 13 895 5555

Email: [email protected]

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